For any Business, Customer Satisfaction Feedback and rating is crucial in order to make changes in the service. The customer satisfaction survey has a powerful effect on many Businesses. It helps the Employees to meet the Customer Expectations which helps in growth of the Business. negative feedback alerts the company to make changes and meet the customer expectations.
Customer satisfaction ratings help with understanding exactly how satisfied, or unsatisfied, customers are. Studies show that a huge majority of unsatisfied customers do not complain; however, most of them defect to competitors and never come back. This is surprising and proves how important it is to survey customers. So, there is a need for customer satisfaction survey.
Peet’s Customer Satisfaction Survey has several simple questions that relate to the customer experience, service delivery, product quality and overall satisfaction. The main purpose of the survey is to know the customer experience with Peet’s Coffee and Tea house service. Peet’s coffee house takes both positive and negative feedback from the customers and makes changes according to it.
About Peet’s Coffee & Tea:
Alfred Peet opened the first Peet’s coffee and Tea store on April 1st, 1966. After world war II he moved to America from Holland. peet realized that a coffee revolution was brewing; however, Peet had great plans for his business and opened a coffee shop in San Francisco Bay area. His style of coffee was unlike anything Americans had never tasted before. His fresh beans, small batches, a dark roast, and superior quality produced coffee that was complex and rich.
By 1969 Peet’s coffee and tea become a gathering place for coffee and tea devotees. Alfre Peet’s influence continued to grow and inspired the next generation of coffee Entrepreneurs and including the founders of Starbucks.
Over the past four decades, the growth of Peet’s coffee and tea store has increased the no of true coffee lovers across the San Francisco Bay area and across the nation.
How to Enter Peet’s Customer Satisfaction Survey:
You should possess:
- A valid Peet’s store receipt with a survey invitation.
- A PC, laptop or mobile device with Internet access.
- A basic understanding of English.
- Visit the survey site at www.peetslistens.com.
- Enter the 16-digit code printed on your survey invitation/receipt.
- Answer several questions about your visit to the Peet’s where you got your survey invitation.
- Answer all questions truthfully.
- Submit the survey and write down your offer code.
Privacy of the customer is very important to the Peet’s survey. They want to participate in their online survey with complete confident where your privacy will be respected. Research partner will collect the information from the customers and works according to the interest of customers.